I can't thank you enough for the excellent service I received last week when the torrents of rain caused seepage in our basement.
I was greated on the phone by Lori. She could have sent people out immediately to remove the water, but instead asked how serious the damage was, was there carpet, furniture, etc. After assessing the situation, she informed me that they could come now but it would be after hours making the price quite a bit more than if I could wait until the next day. I thanked her and made an appointment for the next day.
The next morning, Cindy called from your office and confirmed my appointment, but suggested that a lot more rain was expected that day it would take about 8 hours for it to show more damage...would I like to move my service call to the next day in order to not have them come back again? I was so pleased!!
Then Cindy proceeded to tell me some things I could do to start the drying process, all things that a person nursing a bad back could handle. I did as she suggested and the water was gone before my scheduled appointment the next day.
Thank you for using your expertise to benefit your customers. It is sure to keep them loyal.